Our commitment to care for the community
While the impacts of the COVID-19 crisis are continually evolving, our commitment to honouring and celebrating life will be our focus. We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
Stage 4 restrictions were announced on August 2 by Victorian Premier Daniel Andrews. This page has important information to help you understand what these restrictions mean when using our services.
We encourage our community to continue to adhere to all current Victorian Government directives, and if you can stay at home, please do so.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones is difficult and restricted.
We are committed to providing light for all Victorian's throughout this dark time, reshaping our services to help families honour and celebrate the life of loved ones.
Our cemetery locations remain open to those attending a funeral or organising a funeral (where a phone appointment is not possible). Members of our community within a 5 km radius can also come on-site for exercise or purchasing takeaway food.
In addition to observing social distancing measures, we have also increased sanitation on our sites, keeping our locations as safe as possible for our community.
Can I leave home to attend a funeral?
Up to 10 people will be able to attend funeral services and burials at SMCT in addition to the Funeral Director and support personnel, subject to social distancing directives. Please note that post-service functions and memorialisation ceremonies (interment of ashes with family present) are not permitted at this time.
We are continuing to keep Funeral Directors that work with us updated. They can guide you on arrangements and discuss filming options for those who are unable to attend on the day.
You are permitted to attend a funeral or come on-site to organise a funeral even if you are more than 5km away.
If you have any questions, please contact us.
Will I have to wear a face covering or mask?
Yes. Commencing Thursday 23 July wearing a protective face covering is compulsory if you leave your home for any reason. The Department of Health and Human Services (DHHS) has advised that this includes anyone attending a funeral service, including family members and funeral attendants, as well as those visiting our cemetery grounds.
Specific directives on face covering use including exceptions can be found on the DHHS website.
Can I visit SMCT outside of attending a funeral?
If you need to arrange a funeral, our customer service team can guide you through options at this time. Appointments are conducted by phone and email where possible, and in some cases at our on-site Customer Service Centre.
All visitors need to observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing.
As an added precaution, we have introduced temperature checks for anyone coming to appointments in our Customer Service areas.
For those wishing to conduct a Final Farewell Ceremony or plaque installation, please call to discuss appointment options.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool or submit a records enquiry online or call (03) 8558 8278 for assistance.
We encourage our community to observe alternative ways to remember their loved ones while staying at home. These can include reflecting on the life of your loved one through writing, lighting a candle, or holding a virtual remembrance service with family and friends.
Can I install a monument or a plaque?
To keep our employees and community safe, the Trust has decided to temporarily pause the installation of monuments that are not essential for burials. Stonemasons will be permitted on-site exclusively to remove ledgers for burial or to make any area safe.
Purchasing food & flowers:
Café Vita et flores, at Springvale Botanical Cemetery continues to be open with revised opening hours (10am to 2pm) and in a takeaway capacity for members of the public within a 5km radius. Our onsite café and florist at Bunurong Memorial Park will be closed during this period.
Our Springvale Botanical Cemetery onsite florist is offering an immediate contactless call & collect service from 10am to 2pm each day. Graveside deliveries and funeral services, including casket arrangements can be ordered via phone or online store and delivered across Springvale Botanical Cemetery & Bunurong Memorial Park.
We are here to support you:
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty of restrictions imposed on families. We encourage those concerned to speak with our customer care team to discuss available options. We have a shared responsibility to comply with the Australian Governments public health measures to help slow the spread of COVID-19.
While our Centre for Care & Wellbeing has temporarily closed its doors, our team are continuing to provide the community with care and support via email and phone. We are committed to helping all Victorian's throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.
Click here to discover our online wellness videos created by our Centre for Care & Wellbeing team to encourage the practice of self-care through these challenging times.