While the impacts of the COVID-19 crisis are continually evolving, our commitment to honouring and celebrating life will be our focus. We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
The latest Victorian Government directive is that if you can stay at home, you must stay at home.
Stay at home unless you are:
- going to work or education
- purchasing essential services (such as a grave)
- going out for personal exercise in the neighbourhood, on your own or with one other
- attending medical appointments
This means you should only come to our locations if you are attending a funeral, organising a funeral or grave, purchasing food or to exercise.
Attending a funeral:
Under current social distancing guidelines maximum attendees for burials, chapel services and functions will be ten (10) people. The ten-person limit includes family members but does not include funeral director or SMCT employees. This new restriction applies to the entire event with multiple room bookings, regrettably no longer an option.
Organising a funeral or grave:
The latest Australian Government directives require that all gatherings are now restricted to no more than 2 people except for members of your immediate household.
In light of current social distancing guidelines, we respectfully ask that only one person attends Customer Care appointments; a member of our team will be in contact before your appointment to answer any questions you may have.
These new on-site attendee restrictions are in addition to the four square metres per person social distancing directives. We understand the added pain these new restrictions place on families, and our hearts are with those who are affected by these unprecedented times.
We have communicated these changes with the Funeral Directors that work with us. They can guide you on arrangements and discuss options for filming your service those who are unable to attend on the day.
At this time, our cafes will be open in a takeaway capacity only, and our florist will remain open. Through this period when it will not be possible for many people to visit gravesites or attend services, flower arrangement options are available, including delivery to grave memorial sites across Springvale Botanical Cemetery.
We are here to support you:
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty of restrictions imposed on families. We encourage those concerned to speak with our customer care team to discuss any concerns. We have a shared responsibility to comply with the Australian Governments public health measures to help slow the spread of COVID-19.
While our Centre for Care & Wellbeing has temporarily closed its doors, our team are continuing to provide the community with care and support via email and phone. We are committed to providing light for all Victorian's throughout this dark time, reshaping our services to help families honour and celebrate the life of loved ones.