Our commitment to care for the community
While the impacts of COVID-19 are continually evolving, our focus continues to be on honouring and celebrating life. We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
The Last Step of the Government Roadmap went into effect from 11:59 pm 22 November 2020, with further easing of restrictions implemented on 7 December. This page has important information to help you understand what these restrictions mean when using our services.
We encourage our community to continue to adhere to all current Victorian Government directives.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones has been difficult and restricted.
We are committed to providing light for all Victorians throughout this dark time, continually adapting our services to help families honour and celebrate the life of loved ones.
Our cemetery locations remain open to our community and we welcome everyone to come on-site to enjoy our beautiful outdoor spaces or to visit our florist or café.
In addition to observing social distancing measures, we have also increased sanitation on our sites, keeping our locations as safe as possible for our community.
Are there any restrictions for funeral gatherings?
As of Monday 7 December, there is no limit on the number of people that can attend funeral gatherings, subject to venue capacity at a density of one person per two-squared meters.
To give our community as many options as possible during this time, we now have outdoor marquees available at Springvale Botanical Cemetery and Bunurong Memorial Park. This will enable families to host outdoor functions with added comfort and shelter from the elements. To learn more about how we can accommodate gatherings of different sizes, please read our maximum occupancy information.
We are continuing to keep Funeral Directors that work with us updated. They can guide you on options and arrangements, and discuss filming options for those who are unable to attend on the day.
If you have any questions, please contact us.
Are visitors required to sign in using a QR code?
Yes. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for customers. This means that when coming on-site to our café, florist or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera, providing their name and phone number.
In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings, including visits to functions, Café Vita et Flores and Final Farewell Ceremonies.
The purpose of collecting contact information is to assist the Department of Health & Human Services (DHHS) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our Cemetery/Memorial Park. Collected information will be provided to DHHS only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.
Will I have to wear a face covering or mask?
From Monday 18 January masks are only required at high-risk indoor venues, such as shopping centres and supermarkets, as well as in any situation where you cannot adequately distance at 1.5 metres from others. As always, please be sure to have a mask with you at all times to be prepared for changing conditions. For specific directives on face covering use including exceptions please refer to the DHHS website.
Are outdoor social gatherings permitted?
Yes, there is no limit to outdoor social gathering numbers.
All visitors must observe government COVID guidelines around social distancing and mask wearing, if required.
Can I visit a grave or memorial site?
You may visit any of our sites for any reason, including for the purpose of visiting the resting place of loved ones.
Can I visit SMCT for an appointment?
If you need to arrange a funeral, our customer service team can guide you through options at this time. Appointments are conducted by phone and email where possible, and in some cases at our on-site Customer Service Centre.
All visitors need to observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing.
As an added precaution, we have introduced temperature checks for anyone coming to appointments in our Customer Service areas.
If you wish to arrange a Final Farewell Ceremony or plaque installation, please call us to discuss appointment options.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool, submit a records enquiry online or call us on (03) 8558 8278 for assistance.
Can I have a monument or a plaque installed?
Plaques and monuments may be installed, subject to new requirements.
Monumental masons will be asked to provide notification prior to arriving, follow remote sign-in procedures and comply with COVIDSafe Plan regulations - details have been shared directly with registered monumental masons. If you have any questions or would like another copy of the requirements, please contact email@example.com.
Visiting our café and florist:
Our on-site café at Springvale Botanical Cemetery and Bunurong Memorial Park are now open to the public for seated service, subject to distancing requirements and capacity limits.
Our florist is also open to the public for in-store customers but continues to offer an immediate contactless ‘call and collect’ service from 9 am to 5 pm each day for those that prefer this option. Graveside delivery bouquets and funeral service arrangements, including casket arrangements, can also be ordered via phone or our online store and delivered across Springvale Botanical Cemetery and Bunurong Memorial Park.
Please view our café and florist pages for hours and more information.
We are here to support you:
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families this year. Please contact our Customer Care Team to discuss any concerns you may have during this time an find out how we can support you.
While our Centre for Care & Wellbeing has temporarily closed its doors, we are slowly re-commencing outdoor activities, and our team is continuing to provide the community with care and support via email and phone. We are committed to helping all Victorians throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.
Click here to discover our online wellness videos created by our Centre for Care & Wellbeing team to encourage the practice of self-care through these challenging times.