Our commitment to care for the community
While the impacts of COVID-19 are continually evolving, our focus continues to be on helping our community to honour and celebrate life. We are working with the latest advice from the Victorian Government to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
This page has important information to help you understand how the changing restrictions will affect our services, including the reduced restrictions in effect since 11:59pm on Thursday 24 June.
Our locations remain open and we are observing restrictions to keep our locations as safe as possible for our community to honour and celebrate life.
We encourage our community to continue to adhere to all current Victorian Government directives.
Am I permitted to visit a cemetery?
Per current government regulations, you may visit our locations from any distance and for any reason.
Our cemetery locations remain open and we are observing social distancing measures and other restrictions to keep our locations as safe as possible for our community to honour their loved ones.
We understand that this may be a difficult time for many. We have a shared responsibility to comply with government public health measures to help slow the spread of COVID-19 and continue to adapt our services to help keep our community safe.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones has been difficult and restricted.
We are committed to providing light for all Victorians throughout this time, and will continue to adapt our services to help families honour and celebrate the life of loved ones.
In addition to observing social distancing measures, we have also increased sanitation on our sites to keep our locations as safe as possible for our community.
Are there any restrictions for funeral gatherings?
Currently, up to 300 people outdoors and 150 people indoors may attend funeral services and burials at SMCT in addition to the Funeral Director and support personnel, subject to social distancing directives. There is currently no restriction on distance of travel to our locations.
Please note that this limit is subject to venue density requirements - for further details, please visit our maximum occupancy information page.
We are continuing to keep Funeral Directors who work with us updated. They can guide you on options and arrangements, and discuss video streaming and recording options for those who are unable to attend on the day.
If you have any questions, please contact us.
Are visitors required to sign in using a QR code?
Yes, all visitors must sign in. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for customers. This means that when coming on-site to our café, florist or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera and provide their name and phone number.
In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings, including visits to functions, Café Vita et Flores and Honouring Life Services.
The purpose of collecting contact information is to assist the Department of Health (DH) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our sites. Collected information will be provided to DH only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.
Will I have to wear a face covering or mask?
Masks are not required outdoors, but remain compulsory when indoors. Masks continue to be recommended outdoors if you are unable to safely distance from others, and community members are encouraged to carry a mask with them at all times.
For specific directives on face covering use, including exceptions, please refer to the Victorian Government website.
Are outdoor social gatherings permitted?
Yes, outdoor gatherings of up to 50 people are currently permitted.
All visitors must observe government COVID guidelines around social distancing and mask wearing.
Can I visit a grave or memorial site?
Yes, you may now visit our locations for any reason, regardless of travel distance. Please adhere to all current Victorian Government directives.
Can I visit SMCT for an appointment?
If you need to speak to one of our customer care consultants, appointments can be conducted by phone and email. Consultants continue to also be available on-site for families wishing to make in-person arrangements - please call our customer care team on (03) 8558 8278 for more information.
All visitors will need to wear a face mask and observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing. A maximum of two family members can attend a consultation.
As an added precaution, we have introduced temperature checks for anyone coming to appointments in our Customer Service areas.
If you wish to arrange an Honouring Life Ceremony or plaque installation, please call us to discuss appointment options.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool, submit a records enquiry online or call us on (03) 8558 8278 for assistance.
Can I have a monument or a plaque installed?
Yes. Plaques and monuments may be installed, subject to safety requirements.
Monumental masons will be asked to provide notification prior to arriving, follow remote sign-in procedures and comply with COVIDSafe Plan regulations - details have been shared directly with registered monumental masons. If you have any questions or would like another copy of the requirements, please contact firstname.lastname@example.org.
Visiting our café and florist
Café Vita et flores at Springvale Botanical Cemetery and Bunurong Memorial Park are open for seated service from 9am to 5pm. Venue limits apply, as do density requirements, and strict QR code usage remains mandatory for all hospitality venues.
Our Springvale Botanical Cemetery and Bunurong Memorial Park on-site florists are open to full service capacity, subject to density requirements. We also offer graveside deliveries and funeral services, including casket arrangements can be ordered via phone or online store and delivered across Springvale Botanical Cemetery and Bunurong Memorial Park.
We are here to support you
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families. Please contact our Customer Care Team to discuss any concerns you may have during this time an find out how we can support you.
While our Centre for Care & Wellbeing has temporarily closed its doors, our team continues to provide the community with care and support via email and phone. We are committed to helping all Victorians throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.
Click here to discover online resources, such as our online wellness videos created by our Centre for Care & Wellbeing team to encourage the practice of self-care through these challenging times.