Our commitment to care for the community
While the impacts of the COVID-19 crisis are continually evolving, our commitment to honouring and celebrating life will be our focus. We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
We encourage our community to continue to adhere to all current Victorian Government directives, and if you can stay at home, please do so.
We are open to support you
Our thoughts are with our community and with those who are experiencing the pain of loss during such a difficult time, when physical connection to others and presence in honouring loved ones is difficult and restricted.
We are committed to providing light for all Victorian's throughout this dark time, reshaping our services to help families honour and celebrate the life of loved ones.
Our cemetery locations remain open to those attending a funeral, organising a funeral, visiting the grave of a loved one, exercising locally and purchasing takeaway food and flowers.
In addition to observing social distancing measures, we have also increased sanitation on our sites, keeping our locations as safe as possible for our community.
Can I leave home to attend a funeral?
From 1 June 2020, up to 50 people will be able to attend funeral gatherings and burials at SMCT in addition to the Funeral Director and support personnel, subject to social distancing directives.
In planning your event, please keep in mind that many spaces at SMCT have some limitations in hosting 50 guests at this time due to the social distancing measures in place, which require four-square-metres per person.
We are pleased to confirm that our function rooms can be combined to fit 50 guests (based on room availability), and we have outlined below the maximum capacity of our chapels and refection spaces, ensuring the compliance to the social distancing restrictions.
If you have any questions, please contact us.
Maximum Room Capacity
|Springvale Botanical Cemetery||Max Persons||Bunurong Memorial Park||Max Persons|
(Rooms can be combined)
(Rooms can be combined)
|Cremation Witness Room||6||Cremation Witness Room||3|
Can I visit SMCT outside of attending a funeral?
From Wednesday 13 May 2020 you can visit our cemeteries grounds, noting that those visiting graves with family and friends, need to adhere to a 10 person maximum at any one time. All members of your gathering also need to observe social distancing by maintaining a minimum of 1.5 metre person-to-person spacing.
Alternative ways to remember your loved ones while staying at home include lighting a candle or holding a virtual remembrance with family and friends.
We have communicated these changes with the Funeral Directors that work with us. They can guide you on arrangements and discuss options for filming your service those who are unable to attend on the day.
Purchasing food & flowers:
At this time, our cafes will be open in a takeaway capacity only, and our florist will remain open. Through this period when it will not be possible for many people to visit gravesites or attend services, flower arrangement options are available, including delivery to grave memorial sites across Springvale Botanical Cemetery.
We are here to support you:
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty of restrictions imposed on families. We encourage those concerned to speak with our customer care team to discuss any concerns. We have a shared responsibility to comply with the Australian Governments public health measures to help slow the spread of COVID-19.
While our Centre for Care & Wellbeing has temporarily closed its doors, our team are continuing to provide the community with care and support via email and phone. We are committed to providing light for all Victorian's throughout this dark time, reshaping our services to help families honour and celebrate the life of loved ones.
Click here to discover our online wellness videos created by our Centre for Care & Wellbeing team.
Frequently Asked Questions (FAQ):
Our message to Victorians remains the same – if you can stay at home, you must stay at home.
Is the cemetery open?
Yes, cemeteries will remain open. However, we are encouraging our community to continue to adhere to all current Victorian Government directives. You are encouraged to delay visiting a cemetery unless attending or organising a funeral service.
Am I allowed to visit my loved one's resting place?
Yes, Under new arrangements to come into effect at 11.59 pm on Tuesday 12 May, you can now visit the resting place of loved ones. A maximum of 10 people (including you) are allowed while practising the social distancing minimum of 1.5 metres.
I am unable to visit the cemetery, can I arrange flowers to be delivered in my absence?
Yes, our florist is providing graveside flowers with personalised message card delivery, for those seeking an alternative way to honour and send their love (Only available at some locations).