The Centre for Care & Wellbeing
Springvale Botanical Cemetery
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Graves, Crypts and Cremation
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Southern Metropolitan Cemeteries Trust (SMCT) values and is committed to protecting your privacy.
SMCT collects and handles personal information in accordance with the Cemeteries & Crematoria Act 2003, the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”) and the Health Records Act 2001 (Vic).
This privacy statement does not apply to any external websites that are linked on the SMCT website or which you may access through the SMCT website. We are not responsible for the privacy practices or content of external websites operated by third party organisations including those websites you need to access for purposes associated with your use of our website or services, for example, on-line event booking which is done through a third party organisation on our behalf. When you visit or are directed to other websites through the SMCT website, we recommend you read the privacy statements or policies of these websites before providing personal information.
Personal information we may collect
We may collect personal information that you choose to give us, or which may be required to access a service.
Examples of personal information we may collect include: Your name, address, phone number and email address. This information may be collected via online forms, event registrations, email, newsletter and blog subscriptions or using the MyLifebook feature.
Whenever we ask you to provide personal information for other purposes, we will provide you with notice specific to that collection.
We will only disclose your personal information for the reason it was collected, or for a related purpose that you might reasonably expect us to use it for.
Collection of web analytics data
We use Google Analytics software to collect information about your interaction with our website. When you visit our website, your web browser automatically sends certain information to Google Analytics. The information collected includes:
We have enabled IP anonymisation, which means that when Google Analytics receives IP addresses, it is then anonymised. You can find more information about IP anonymisation, or how Google Analytics collects and processes data here.
Our website also uses Google Fonts. When you access our website, the required fonts are loaded into your browser cache so that texts and fonts can be displayed correctly. In doing so, some data (such as your IP address) is sent to Google Fonts. You can find more information on Google Fonts here.
Use of web analytics data
We use the web analytics information provided by Google Analytics for statistical purposes, such as to analyse, measure, and report on data about our website traffic and visits. This information helps us understand general user trends at an aggregate level, and improve our website, content, and user experience.
We may also use this information for security audits to protect against threats from hackers or other security purposes.
We do not use this information to identify you or match it with any other personal information that we may collect from you, unless required to do so as part of an internal investigation or for a law enforcement-related purpose, in accordance with the PDP Act.
Your site visit data is collected under the authority of Information Privacy Principle 1.1 of the PDP Act for the purposes stated above.
Disclosure of web analytics data
We do not otherwise use or disclose your site visit data to third parties without your consent, unless we are required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect our web server’s records (e.g. in relation to hacking or abusive messages).
Third party tools
Cookies are small files that are transferred to your web browser when you visit a website. These files contain certain pieces of information that help you navigate the website efficiently. Cookies are used to save information about your interaction with a website – for example, your login details, preferences, and how and when you use a website. They cannot be used to run programs or deliver viruses to your computer.
Our website uses session cookies which are stored in temporary memory and are not retained after you close the browser session. Google Analytics may also set or collect first-party cookies to collect information on website usage statistics.
Can I opt out of the collection of web analytics data?
You cannot opt out of the automatic collection of information that is used for analytical purposes, however you may choose to disable cookies or delete any individual cookie. If you choose to disable cookies, the website may not function fully and your ability to browse, read, and download information contained on our website may be impaired. However, you may still access our services by contacting our office via other methods such as telephone, email, or mail.
SMCT also operates services such as MyLifeBook and personal information (including personal information of third parties) you provide via upload to MyLifeBook will only be used or disclosed where it is directly related to MyLifebook and the fulfilment of your wishes, or otherwise only with your permission.
To protect your privacy and the privacy of others, please do not post personal information (including phone numbers and email addresses) including in comments or replies. Additionally, please do not share personal information about others via social media without their consent.
We use Facebook Pixel on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.
Please click here if you would like to withdraw your consent.
Security of your personal information
Under the PDP Act, we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised employees only.
Further, any personal information that we collect and use for identifying user trends (for example, IP address) is aggregated and anonymised when generating reports.
Access and Correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us via the details below.
In some cases, requests for access or correction will be handled in accordance with the Freedom of Information Act 1982 (Vic).
For further information about this privacy statement or how we handle personal information, please contact us:
Phone: (03) 9546 9377
Post: Privacy Officer, PO Box 1159, Clayton Victoria 3169