What's next for Revolve?
The Revolve team has officially moved onto RFT (request for tender), and it looks to be a busy 2022 for the team.
‘Through the RFT process we went out to a list of potential vendors, and we received some innovative and considered responses to what we asked for.’ Jake explained.
Next, the team is moving into the 'solution exploration’ phase, where they will be working with vendors to build a prototype version to see the technology in action. As part of this, the team is creating a catalogue of technology features which involves documenting requirements needed across the organisation.
‘This allows us to make sure that the new system will fit our needs now and in the future,’ said Jake. ‘Very early next year we are going to be actually building. We get to see what some of this technology does for real, I am really excited to be part of that process.’
How technology can build human connection
‘Revolve is about enhancing human connection,’ Jake said. ‘It’s a technology that will provide better employee and customer experiences, allowing us to be more present, to understand customer journeys, and to provide care more effectively.
‘It’s about making it easier to be human and supporting customers in the way they need. The technology isn’t the end goal, the end goal is having the best tools to care for the community and care for each other.’
Concluding the year
After a year of exciting changes and transformations to the digital space, Jake is looking forward to ending the year with a well-deserved break to do the things he loves, from listening to old radio plays to going on a camping trip with his wife.
‘We will go where the roads take us,’ he said, a mindset he will also bring into the new year.
Stay tuned for more as we watch the exciting evolution of Revolve in 2022!