What do I do when someone dies?
A guide for your next steps
When someone close to you passes away, the emotional weight and urgency of making arrangements can feel overwhelming. At SMCT, we understand how difficult this time can be. That’s why our experienced and compassionate team is here to guide you through every step -ensuring clarity, respect, and support throughout the process.
Whether you're navigating cultural traditions, religious customs, or personal preferences, our role is to empower you with impartial information so you can make informed decisions that honour your loved one and support your family.
Immediate steps to take when a loved one passes
Here’s how our team can assist you during this critical time:
1. Check for existing arrangements
Start by looking for any funeral pre-planning documents or funeral instructions. If you're unsure or can't locate paperwork, our consultants can search our database and help interpret any documents you find - whether they relate to SMCT cemeteries or external funeral providers.
2. Choosing a funeral director
Funeral directors help families by taking care of the person who has died, organising the funeral, handling paperwork, and making sure personal and cultural wishes are respected. The care, services and packages provided by each funeral director can vary greatly. We recommend that you prepare a list of questions for funeral directors you are considering to help you choose the most suitable option for you and your family. Search Melbourne funeral directors using our funeral director search tool.
3. Deciding between burial and cremation
If no prior wishes were expressed, we’ll help you understand the options available between burial and cremation. Our team can explain the differences and guide you toward a choice that feels right for your family.
4. Selecting a grave or memorial location
Whether you choose burial or cremation, selecting a meaningful location is an important part of the process. Our cemeteries offer serene, beautiful spaces that cater to diverse cultural and religious needs. We’ll help you explore memorial styles that reflect your loved one’s life and legacy.
5. Making long-term decisions together
We encourage families to make key decisions collaboratively. While immediate family members often guide burial or cremation choices, extended family may wish to contribute to planning the funeral service or remembrance activities. Our team supports inclusive, respectful decision-making.
Who needs to be notified?
After a death, several organisations and individuals must be informed. This includes medical professionals, government agencies, financial institutions, and more. Find a list in our 10 steps guide to planning a funeral.
We're here to help - Book an appointment online
You don’t have to navigate this alone. Our caring consultants are ready to support you with personalised guidance and practical help.
Book an appointment onlineExternal site to speak with our team and begin planning with confidence and compassion.