Contact us
Our customer care team is here to support you, and there are several easy ways to get in touch.
Helpful resources
Before getting in touch, you might find the resources and information below helpful. If you still need to contact us, we’ve provided several ways to assist with your enquiry further down this page.
Frequently asked questions
Find answers to common questions families have with the passing of a loved one.
10 steps to planning a funeral
This step-by-step guide, created by our Customer Care team, answers common questions families ask when planning a funeral.
Location fees
Access and download the current cemetery fees for funeral and memorial services at each of our 11 cemeteries.
Cemetery maps
Discover detailed maps of our cemetery locations across Melbourne.
Services and facilities
Discover the range of services and facilities we provide to honour and remember your loved ones.
Resources
Preparing for end-of-life decisions brings peace of mind. These resources can help you take the first step.
Book an appointment
Our team is here to guide you in choosing a burial or cremation memorial that honours your loved one's life and legacy.
To schedule an appointment with one of our consultants, please use our appointment booking form, which offers availability and location options tailored to your needs. You can book for:
- Collecting ashes
- Collecting ashes with urn purchase
- Purchasing a grave
- Purchasing a location for ashes
If you are looking to arrange a memorial (such as a plaque or headstone), please get in touch with us on 1300 466 904 for assistance with these enquiries.
Our team is available during the following hours:
Monday to Friday: 9:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm
Submit general enquiry
For all other enquiries, please complete our general enquiry form. A customer care consultant will review and respond within 2–3 business days.
Postal Address:
Southern Metropolitan Cemeteries Trust
600 Princes Highway, Springvale, VIC, Australia
PO Box 1159, Clayton VIC 3169
ABN: 74 275 063 688
Customer stories
Read heartfelt stories from families who have honoured their loved ones with us.
Embracing normality during grief: How the Start Family honour Matthew Start
- 7 August 2024
Phill and Sharon Start, share with us their experience after losing their eldest son, Matthew ‘Starty’ Start, to bowel cancer in 2016.
- Customer stories
Home is where the heart is present – Te Okatai’s Story
- 20 October 2023
Te “Tai” Okatai’s grief and healing journey has not been easy as she continues to learn how to navigate the loss of her husband, best friend, and confidante, Musician Tom Lindsay.
- Customer stories
Reflection by the lake: In memory of Delores Stanley
- 11 May 2023
“We’ve come here tonight to celebrate and bring all our food because we wanted to sit with her [Delores] and celebrate tonight,” she says.
- Customer stories
Denis McCormack’s story: Finding a forever resting place for your loved ones
- 17 July 2023
‘There’s a feeling that you’re in the present but you’re also in a sacred place,’ Denis reflects.
- Customer stories
Recommended
About us
Across our cemetery locations, SMCT proudly supports over 12,000 families annually with exceptional care, guidance, and respect.
Plan a funeral
Talking about end-of-life wishes early can ease confusion and fear during difficult times. Explore resources to help you plan with clarity and care.
Grief support
We offer activities, events, tools, and resources, creating a safe space for people to connect and normalise conversations about grief and death.