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Network Outage: Some of our communication channels have been impacted by an unplanned outage - services will continue as booked. Learn More

Network Outage

01 March 2021

Due to an unplanned network outage, we are unfortunately experiencing a disruption to some of our communication channels.

For this reason, you may experience difficulty reaching our Customer Care team via telephone.

All booked funerals, chapel services, functions and cremations are proceeding as scheduled.

We understand that this may be confusing or frustrating, and apologise for any inconvenience this may cause. Our team is currently working with our external providers to resolve the matter as soon as we can.

We will update this page with further information once it becomes available.

Information for funeral directors:

If you are a funeral director and have an urgent enquiry regarding an imminent service, please call 0407 242 514. This is not a general enquiry number.