Stakeholder Engagement Research

With stakeholder engagement a key priority, Southern Metropolitan Cemeteries Trust (SMCT) commissioned specific stakeholder focused research. An external facilitator was engaged to provide a neutral medium between SMCT and our stakeholders.

A series of internal and external workshops were conducted, together with confidential interviews across the industry sector. These involved key stakeholders from local government, the Minister’s office, the funeral director sector, the Community Advisory Committee, Trust Members, the Shrine of Remembrance, the RSL and multi-faith communities.

Insights gained have been invaluable in the development and implementation of SMCT’s External Stakeholder Engagement Strategy and Stakeholder Engagement Charter. They have ensured we have adopted a best practice approach to engagement, which encompasses the three tiers of:

  • business to community
  • business to business
  • business to government.